Iterating our support for service managers

  • 18th January 2014
Iterating our support for service managers

Just before Christmas we released dates for the next four cohorts on GDS’s Service Manager Induction and Development Programme.

Iterating our support for service managers

During 2013, we took the programme through discovery, alpha, beta, and into live. We reached 30 service managers from 11 departments, who between them cover 15 of the exemplar transformations.

As Paul Slade blogged back in October, each group spent up to 8 days with us at Aviation House, taking part in sessions on putting users first, being agile, and building the team; as well as more specialist topics such as assisted digital and identity assurance.

We’re really grateful for all the participants’ feedback which is helping us continue to improve the programme.

In the follow-up survey to the alpha and beta, service managers told us the programme made a big difference to their network, confidence and knowledge as service managers. They appreciated hearing from experts who have real-life experience of running digital services in government. And they enjoyed the practical exercises and case studies.

Among their comments:

  • “[The programme] gave me the evidence and the confidence to challenge ‘short cuts’… to encourage more focus on regular user testing and change throughout.”

  • “Improved my knowledge and confidence in the agile delivery process… I am now mentoring other delivery teams and facilitating workshops.”

  • “I feel confident articulating the service manager role to others.”

We’ll continue running inductions in small cohorts of up to 10 service managers who can get to know each other and tackle issues as a team. We’ve also invited programme alumni back in to network and share their experiences with each cohort.

For all new service managers on exemplars and 100,000+ transaction services to take part in the programme, we estimate up to 150 participants by Q2 2015.

To make the programme more flexible and open to a wider range of participants, we’ve divided modules between two formats:

  • Induction programme – 4 days to equip newly appointed service managers with the basic knowledge, network and confidence to take the lead in transforming digital services.

  • Open programme – 3 days of more specialist modules to help you succeed and improve in particular areas of the Digital by Default Service Standard.

All newly appointed service managers should book to attend both the induction programme and all 3 days of the open programme. More experienced service managers or others in specialist roles in government may choose to book onto any or all of the open programme modules.

See the Service Manual for more information about the programme in 2014, including a link to request your place.

Follow Matt on Twitter: @mattedgar, and sign up for email alerts here.

You may also be interested in:

A checklist for digital inclusion – if we do these things, we’re doing digital inclusion

How we do user research in agile teams

Iterating the trade tariff tool with HMRC

Please follow and like us:

Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages


    The church of Theotokos of Ljevish, Prizren’s Cathedral, was erected by King Milutin in the early 14th century (1307-1309). It was built on the foundations of a three-nave basilica from the X-XI centuries, which was probably dedicated to Theotokos Eleusa (the Merciful) and itself erected on the site of an older non-christian temple. The church […]
  • The Dos and Don’ts of Digital Diplomacy in the Covid-19 World 26th September 2020
    President Stevo Pendarovski of North Macedonia. The mosaic behind him, by a native artist, is titled “Macedonia: The Land of Light.” It is located in the presidential palace. JOHN PENNEY The first-ever virtual General Assembly session has been full of both challenges and opportunities: the risks of technical problems were high (and some have happened), […]

RSS Diplo Portal Belgrade

  • International Day of the Public’s Right to Know 28th September 2020
    The Commissioner for Information of Public Importance and Personal Data Protection, in cooperation with the OSCE Mission to Serbia, held a conference on the occasion of marking the International Day of the Right of the Public to Know. This day has been marked in Serbia since 2006 with the aim of inspiring all authorities to […]
  • Moroccan Order to the former Ambassador 28th September 2020
    During the reception at the Moroccan residence, the awarding of the Order (awarded by the King of Morocco) to the former Ambassador of Serbia in Rabat, H.E. Slađana Prica Tavčiovska took place. Several ministers, senior officials of the Ministry of Foreign Affairs, the President of the Chamber of Commerce of Vojvodina, directors of publishing houses, […]

Catalog of Destroyed and Desecrated Churches in Kosovo ( VIDEO )

How Belgrade based diplomats use Digital Diplomacy and Internet 2016

Diplo Portal Belgrade

Please follow and like us:
Scroll Up

Enjoy BIDD? Please spread the word :)